People who are unwell and worried about COVID-19 (Coronavirus) to consult NHS inform (www.nhsinform.scot) and phone NHS 24 111 as the first point of contact, NOT THEIR GP.
Should I be going to hospital if I feel unwell?
As always – if you have a critical medical emergency, phone 999.
If it’s not an emergency;
If you have mild symptoms or are looking for information
Please visit www.nhsinform.scot/coronavirus. If you can’t find the answer please call the special helpline on 0800 028 2816
If you have COVID-19 symptoms:
If you need more advice than is available online at NHS Inform, call NHS 24 on 111.
For all other health matters:
Call your GP Practice on 01655 882708. You should only call NHS 24 if your GP is closed and you cannot wait until they reopen. From Monday 23 March, the community pharmacy Minor Ailment Service is being extended to allow anyone registered with a GP practice, who has a minor illness or a common condition, to speak to a member of the pharmacy team for advice and treatment without the need to see their GP.
When do I phone NHS 24 and when do I phone my GP?
If you think you might have COVID-19 and can manage your care at home, please don’t call either your GP or NHS 24. The NHS Inform website has lots of useful information for you if you are self- isolating with COVID-19 symptoms. If, however, that doesn’t answer your COVID-19 question please call NHS 24 on 111 any time, day or night 24/7.
If your concern isn’t about COVID-19 and the NHS Inform website can’t answer your question, please call your GP as normal. If your GP is closed for the day and your query can’t wait you can call NHS 24 on 111.
Is there a textphone system available for people who need to use them?
Yes. If you have difficulties hearing or communicating you can call NHS 24's 111 service (18001 111) or NHS inform (18001 0800 22 44 88) on a textphone.
If you're deaf but want to use the phone service you can use the Scotland BSL interpreting video relay service. This service is available 24/7.
What happens if NHS 24 is busy?
At busy times you may experience a wait for your call to be answered. Please do not hang up and redial, stay on the line and NHS 24 will answer your call. Remember there is lots of information on www.nhsinform.scot/coronavirus
Remember, you can call again at any time if you are still worried or your symptoms worsen. If you think someone’s life is in danger and you need an ambulance, always dial 999.
You should only call 111 during the day if you are worried about COVID-19 symptoms. For anything else that’s not COVID related, you should still phone your GP surgery. If your surgery is closed, phone 111.
What should I speak to my GP about?
Your GP remains there to help you with any medical condition on concern you have, that isn’t COVID-19 related.
If you wish to speak to someone about a non-COVID-19 medical concern then phone your GP. If your GP surgery is closed for the day and your concern cannot wait, you can still call NHS 24 on 111.
If you are speaking to your GP about a non-COVID-19 issue but think you might also have COVID-19 please let your GP know and don’t go to your practice.
Please remember that all medical services are extremely busy at this time – it may be possible for you to self-medicate – see NHS inform for more info.
If I need a fitnote, will I get one as part of this process or do I need to speak to my GP?
You do not need to ask your GP. Click here for information on how to download a fit note.