Maybole Medical Practice - Dr Sheward & Partners
July 2020 – September 2020
Please note that the practice will be closed on the following public holiday dates;
Friday 18th September 2020
Monday 21st September 2020
If you require assistance on these days please contact NHS 24 on 111. Please ensure you have enough medication to cover this period.
If you have been to an affected place in the last 14 days or had contact with somebody with Coronavirus, and have symptoms.
STAY AT HOME and phone NHS 24 on 111 for advice. Coronavirus Helpline on 0800 028 2816.
For further information visit www.nhsinform.scot/coronavirus or https://www.nhsinform.scot/campaigns/test-and-protect
If you are attending the Practice you will be asked to wear a face covering during your visit. If you have your own fabric face covering we would encourage you to wear it, however when you attend we will be able to provide you with one.
Hand Sanitisers are also available at Reception and we would ask that when you arrive you sanitize your hands. If you are seeing a Clinician you will be provided with a pair of gloves to wear.
In response to the latest government advice we are triaging all appointment requests over the phone. Please DO NOT ATTEND the surgery but instead phone 01655 882708 and one of the GP’s will phone you back. If you require to be seen, the GP will arrange this with you.
Please attend your appointment ALONE unless you need help from a carer or family member. Please arrive as close to your appointment time as possible. Anyone not attending an appointment Reception staff will require to ask you to wait outside. We are trying to limit the number of people within the building and waiting room area. Waiting Room space is limited to allow for distancing.
Please remember to cancel your appointment if you no longer need it.
We know that all these measures are challenging, however washing your hands, physical distancing and wearing a face covering is vital if we are to reduce infection rates and keep the Practice Staff and our patient’s safe at this time.
ONLINE APPOINTMENT BOOKING
Please note we have suspended online booking of appointments until further notice. In response to the latest government advice on Corona Virus we are triaging all appointment requests over the phone. Please DO NOT ATTEND the surgery but instead phone.
If you have not yet registered for Patient Access and wish to do so, please contact reception by telephone in the first instance.
In order to reduce potential risks we would urge all patients to ONLY use the telephone prescription line (01655 883922 or our secure website page for all your medication requests. Please DO NOT come to the surgery to order your repeat prescription.
When ordering please state which pharmacy you wish us to send your prescription to
Please DO NOT ORDER your prescriptions early and only order what you require
We realise that our car park is very busy however for your safety there is no parking allowed on the pavements outside the gates or on the road directly across from the Health Centre Car Park.
HAVE YOU CHANGED YOUR CONTACT DETAILS?
Please remember to let us know if you change any of your personal information, such as address or contact telephone numbers.
This may be of particular importance if we need to inform you of urgent test results or a letter from hospital.
QUIT YOUR WAY SMOKING SERVICE
The Fresh Air-shire smoking cessation service is now known as Quit Your Way Scotland. To talk about any aspect of smoking including help to stop, the effects of second-hand smoke or information about e-cigarettes, call the Quit Your Way team free on 0800 783 9132 or visit online at www.quiteyourway.scot .
THE PRACTICE HAS JOINED FACEBOOK
Follow our new Facebook page to keep up to date with what going on in the practice. Just search for Maybole Medical Practice.
GETTING YOUR TEST RESULTS
Please note, it is the patient's responsibility to ring up for results of any tests carried out.
Please allow one week before calling for your results, unless the Doctor or Nurse has advised you otherwise. You can call the surgery between 10:00am and 5:00pm. If the result or letter follows from a hospital appointment, please allow 10-14 working days.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
The Receptionists are trained to give out the information that the GP has written on the result, but are not qualified to give out any further information.
NEW CONTACT NUMBER FOR DISTRICT NURSES
The contact number for the Maybole District Nursing Team is now 01292 616704. There will be no change to the service you receive.
WHEN YOU'RE ILL, KNOW WHO TO TURN TO
Getting seen by the most appropriate person can help you to a speedier recovery and make sure NHS services are run efficiently. This may not always be your GP.
Self care – For minor illnesses and injuries such as hangover, grazed knee, sore throat, cough or cold
Pharmacist – Under Pharmacy First service can treat coughs and colds, indigestion, constipation and diarrhoea, aches and pains, hayfever, warts and verruca, urinary tract infections, skin infections and rashes
Dentist – For dental and mouth problems including painful, swollen or bleeding gums
Optometrist (Optician) - For eye problems such as red, itchy or dry eyes, blurred vision or injury. They can even issue a prescription which you can take straight to the pharmacy
NHS out-of-hours service (ADOC) – For immediate advice when your GP isn’t open
Minor injuries service – Clinics in Girvan, Ayr and Crosshouse to treat cuts, minors burns and sprains
Accident and emergency – For serious illnesses or accidents such as suspected stroke, heart attack, head injuries, fractures or wounds requiring stitches
To find out more visit https://www.nhsaaa.net/services-a-to-z/when-youre-ill-know-who-to-turn-to/
GP PRACTICES ARE CHANGING
Currently, GPs see most people who come into their local practice, even though there are other health professionals who may be more of a specialist in dealing with your symptoms. Where it is safe, appropriate and improves patient care, some of the tasks currently carried out by GPs can now be performed by other members of the multidisciplinary team who will be based in the practice.
Advanced Nurse Practitioners (Jennifer Hogg) are highly experienced senior nurses who can assess a patient, diagnose, prescribe and treat clinical conditions. They can also refer, admit and discharge where appropriate.
GP Pharmacists (Dawn Turpie) support prescribing processes, provide medication reviews and run specialised clinics.
Mental Health Practitioners (Debbie McClymont) work with individuals providing assessment of possible mental illness at a practice level.
Community Link Workers (Tracey Middleton) help you improve your health and wellbeing through connecting you with services and activities in your area.
Community Phlebotomists (Lesley Ann Balmer) work with the hospitals to take any necessary blood tests at your local health centre.
Advanced Musculoskeletal (MSK) Physiotherapists (Adele Flynn) can assess and treat pain that affects muscles, ligaments, tendons and bones.