Practice Newsletter – Autumn/Winter 2024
PUBLIC HOLIDAYS
Please note the practice will be closed on the following public holiday dates:
- Fri 20th Sept & Mon 23rd Sept 2024
- Wed 25th Dec & Thu 26th Dec 2024
- Wed 1st Jan & Thu 2nd Jan 2025
If you require assistance on these days please contact NHS 24 on 111.
PROTECTED LEARNING TIME
The surgery will be closed on Tuesday 19th November 2024 from 1.00pm – 5.30pm.
Please call the Ayrshire Urgent Care Service on 01563 826930 if you require urgent medical attention during this time.
LUNCHTIME CLOSURE
The practice is closed every Wednesday for 1 hour between 12:30pm and 1:30pm.
If you have a life threatening emergency that cannot wait until we re-open at 1.30pm, please dial 999.
The practice will re-open at 1.30pm.
EXTENDED HOURS ENHANCED SERVICE
The practice is offering a limited number of pre-arranged early morning consultations on Tuesday and Thursday mornings between 8am and 9am.
These appointments are intended for patients who find it difficult to have appointments during normal surgery hours, perhaps due to work and travel commitments.
APPOINTMENTS
The practice offers a limited number of pre-arranged face to face appointments, along with telephone appointments. Please contact our appointments line on 01655 882708 to book.
If for whatever reason you cannot attend your appointment please contact the surgery in advance to cancel this.
If you fail to attend your appointment and have not cancelled in advance, you will receive a text message and this will be recorded on file to be monitored.
PRESCRIPTIONS
You can now order your prescriptions by telephone, prescription request forms in reception and via our practice website. When ordering please state which pharmacy you wish us to send your prescription to.
Please DO NOT ORDER your prescriptions early and only order what you require as medications are not in short supply.
GETTING YOUR TEST RESULTS
Please note, it is the patient’s responsibility to ring up for results of any tests carried out.
Please allow one week before calling for your results, unless the Doctor or Nurse has advised you otherwise. You can call the surgery between 10:00am and 5:00pm. If the result or letter follows from a hospital appointment, please allow 10-14 working days.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
The Receptionists are trained to give out the information that the GP has written on the result, but are not qualified to give out any further information.
TEXT MESSAGES
The Practice offers a texting service to all our patients. The text messaging service allows us to confirm and remind you of appointments. This facility also allows you to cancel your appointment via your phone, which saves you time.
We may use text messages to contact you for other reasons on occasion. We require your UK mobile phone number (we are unable to text or call non-UK numbers) to do this.
If you have not provided us with your mobile number or have changed this recently please ensure to let us know.
If you do not want us to use this service, then please let our staff know, who can opt you out of using this service.
CONFIRM, CHANGE OR CANCEL YOUR HOSPITAL APPOINTMENT
The Referral Management Service (RMS) is based at University Crosshouse Hospital and is responsible for booking outpatient clinic appointments within hospital services for a range of specialities and locations across NHS Ayrshire and Arran.
The contact details for the Referral Management Service can be found on all outpatient appointment letters. If you need to contact the service, call 01563 827070.
CARRICK CARERS CAFE
Are you an unpaid carer in North or South Carrick? Looking for support and a chance to connect with others in your community? Join us at the Carrick Carers Café!
We are delighted to launch a welcoming space for all unpaid carers. Come along for a chat, share your experiences, and enjoy a relaxing cup of tea or coffee. We’re here to support YOU through a friendly café atmosphere!
COMMUNITY LINKS
HOLLYHEALTH APP
Maybole Medical Practice has partnered with HollyHealth to offer patients free habit coaching. The app may serve as an extra tool to help feel physically and mentally better. HollyHealth is a personalised healthy habit coaching.
FREE access to help:
- Reduce stress and anxiety
- Rebuild your relationship with food
- Increase exercise and movement
- Get better sleep
You can sign up here: http://hly.app/maybole-gp
Or download the app from your app store.
QUIT YOUR WAY
Thinking about stopping smoking?
Quit Your Way have a drop-in clinic running every Tuesday morning. You do not need an appointment, simply drop in and speak to a friendly Stop Smoking Advisor.
You will receive FREE support and FREE nicotine replacement therapy i.e. patches, inhalator, etc.
For more information, please PM or call the helpline on 0800 783 9132.
SOUTH AYRSHIRE CONNECT
WHEN YOU’RE ILL, KNOW WHO TO TURN TO
To find out more visit: https://www.nhsaaa.net/services-a-to-z/when-youre-ill-know-who-to-turn-to/
TRAVEL VACCINATIONS
If you are going abroad, make sure your immunisations are up to date.
Please visit www.fitfortravel.nhs.uk for all your travel needs.
You can also contact The Travel Clinic at Dalrymple Pharmacy on 01292 560 931 or by emailing: [email protected]
SHINGLES VACCINATION
The practice will not be providing appointments for Shingles Vaccinations this year, if you are eligible you will be contacted by letter with an appointment to attend a vaccination centre.
Please visit: https://www.nhsinform.scot/healthy-living/immunisation/vaccines/shingles-vaccine/ for more information.
FLU VACCINATION
The practice will not be providing appointments for Flu Vaccinations this year, if you are eligible you will be contacted by letter with an appointment to attend a vaccination centre.
Please visit: https://www.nhsinform.scot/winter-vaccines or call the national vaccination helpline on 0800 030 8013 for more information.