To Make An Appointment
Please telephone the surgery during office hours. Appointments can also be made via Patient Access. (This service is currently suspended due to Covid-19) The receptionists will do their best to arrange for you to see a specific doctor or any member of the team at a time convent to you depending on availability. Please remember if you want to see a specific person to book your appointments well in advance. If your problem is medically urgent you will be seen the same day by the first available clinician.
On arrival at the Surgery, always report to Reception to verify your attendance.
Non-urgent advice: Notice
IT IS IMPORTANT TO BE ON TIME FOR YOUR APPOINTMENT. IF YOU ARE LATE YOU MAY NOT BE SEEN.
Consultations are by appointment with the clinicians. Routine appointments are normally 10 minutes with the GP, Emergency Appointments are 5 minutes, please keep within these times. Some consultations may require a longer time and need to be arranged specifically with the Doctor/Nurse/ANP.
If you contact the surgery and feel that your condition requires an emergency appointment the receptionist will take a few of your symptoms and ask the GP to call you back. The Receptionist will also take a note of the telephone number that the GP can call you back on.
The GP will call you back, and you should be ready to take the call anytime from then on.
If the doctor requires seeing you, they may ask you to attend the practice as soon as possible.
If your GP has asked you to contact the Practice for the results of a test, you should usually allow 7 working days before contacting us, as it can take some time for results to come back. If the result or letter follows from a hospital appointment, please allow 10-14 working days.
Please telephone for test results between 10:00am and 5:00pm, Monday to Friday.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
The Receptionists are trained to give out the information that the GP has written on the result, but are not qualified to give out any further information.
Please note, it is the patient’s responsibility to ring up for results of any tests carried out.
For routine enquires, a telephone appointment can be arranged. Please call 01655 882708 before 11.30am to arrange for a GP to call you back.
If you would prefer to have another person present during your appointment please let the receptionist know and they will be happy to make arrangements for you.
Late Appointments, Non Attendance and Cancellations
Please ensure you arrive on time for your appointment as late arrivals have a knock on effect for other patients. If you are more than 10 minutes late for your appointment you may not be seen.
If you are unable to attend your appointment, please let us know as soon as possible so that we can offer it to other patients. If you do not provide us with at least 30 minutes notice of your cancellation, it will be marked that you did not attend.
If you fail to cancel or attend an appointment three times in any 12 month period, we will send you a first instance letter to draw this to your attention. If a further failure of attendance occurs we will then ask that you register at another GP practice.
Weekend, Evening & Night Calls
When the Surgery closes the telephones are connected to an answering machine which will give the contact telephone number of the services providing out of hours cover throughout Ayrshire. This is a service for urgent care that cannot wait until the Surgery reopens. This number is 111.
Emergency Care Summary
If you require medical care after 6pm or at weekends, NHS24 and Out Of Hours centres will be able to access your ECS records (Emergency Care Summary).
This will tell the clinicians which drugs you are taking, all medications prescribed within the past year and whether you have had any adverse reactions.
If you would like to see your Emergency Care Summary, please ask for a print out at Reception. This service is available in Accident and Emergency and in all areas of Scotland.
If you do not wish to have an Emergency Care Summary record, please inform the Practice Manager.